If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
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- Orders & Shipping
- Products & Materials
- Returns & Exchanges
- Payments & Billing
- Custom & Bulk Orders
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Orders & Shipping
Q: How long does it take to process my order?
Most orders are processed within 1–2 business days. Custom cut-to-size orders may require additional processing time depending on complexity.
Q: Do you offer expedited shipping?
Yes, expedited shipping is available at checkout for most locations.
Q: Can I track my order?
Yes, once your order ships you’ll receive a tracking number via email.
Q: Do you ship internationally?
Currently we ship within the United States only.
Products & Materials
Q: What types of plastics do you carry?
We supply ABS, HDPE, Acrylic, Mirror Acrylic, and other cut-to-size plastics.
Q: Can you cut materials to custom sizes?
Yes, all of our sheets are available in custom cut-to-size options. Enter your dimensions when ordering.
Q: Are your materials made in the USA?
Yes, we proudly source and manufacture all of our plastic sheets in the United States.
Returns & Exchanges
Q: What is your return policy?
Standard sizes can be returned within 14 days in unused condition. Custom cut-to-size orders are non-refundable.
Q: How do I start a return?
Contact us atcontact@ducoplus.com with your order number, and our team will guide you through the process.
Q: What if my order arrives damaged?
A: Please email us photos within 48 hours of delivery and we’ll arrange a replacement or refund.
Payments & Billing
Q: What payment methods do you accept?
We accept all major credit cards, PayPal, and Shopify Payments.
Q: Do you offer bulk or wholesale pricing?
Yes, bulk discounts are available. Contact us for a custom quote on large orders.
Custom & Bulk Orders
Q: Can you handle large commercial orders?
Absolutely — we regularly supply to manufacturers, sign shops, schools, and contractors.
Q: Do you offer engraving, CNC cutting, or finishing services?
Yes, we provide precision cutting and finishing services for select materials. Contact us for details.
Q: How do I request a quote?
Fill out our custom order form or email us with your material, dimensions, and quantity for a fast quote.